Help Desk & Support
Ullass Customer Support
We are committed to delivering dependable, prompt technical support for our clients and the merchants who rely on products built by Ullass.
Contact Our Support Specialists
For all product questions, bug reports, and operational assistance, reach out directly to our support team:
What to include for the fastest resolution:
- Include your account email or client reference ID.
- Describe the issue clearly, including steps to reproduce.
- Attach relevant screenshots, error messages, or logs if available.
- Specify the device, browser, or environment where the issue occurred.
Response Time & Hours
Continuous ticket triage
Our engineering and support team reviews incoming inquiries continuously. Critical production issues receive high-priority triage, with typical initial response within business hours.
PosNova Product Inquiries
PosNova is an all-in-one cloud POS and commerce platform created and maintained by Ullass. If you need assistance with PosNova subscription tiers, hardware integrations, or store setups, our support team at support@ullass.com is ready to help.
Other Questions?
For billing questions, reach out to billing@ullass.com. For new software project estimates, email sales@ullass.com.
What We Support
Coverage & Assistance Areas
Our specialized team provides end-to-end support across systems developed and operated by Ullass.
PosNova Platform Support
PosNova is a product by Ullass. Get assistance with POS configuration, hardware pairing, barcode printers, warehouse sync, and store settings.
Custom Software & Client Solutions
Technical support, maintenance requests, bug fixes, and deployment assistance for software solutions built by Ullass.
Account & Access Inquiries
Assistance with administrative permissions, two-factor authentication recovery, and user seat management.
Help Desk Form
Submit a Support Inquiry
Prefer submitting a ticket directly? Complete the form below and our engineering and support specialists will follow up.